Full Text Full Text (PDF) Alert me when this article is cited Alert me if a correction is posted Citation Map Email this article to a Colleague Similar articles in this journal Similar articles in PubMed Alert me to new issues of the journal Add to My Articles & Searches Download to citation manager Citing Articles via HighWire Citing Articles via Google Scholar Articles by Eisen, S. V. Articles by Cleary, P. D. Search for Related Content PubMed Citation Articles by Eisen, S. V. Articles by Cleary, P. D. Patient Satisfaction, Quality of Life Health Insurance Quality of Care, Practice Guidelines

Development of a Consumer Survey for Behavioral Health Services

A consumer survey was designed to assess the quality of mental health and substance abuse services and evaluate insurance plans that provide such services. This paper describes the development of the Consumer Assessment of Behavioral Health Services instrument, which began with a review of existing consumer satisfaction surveys and input from several groups working toward development of nationally standardized satisfaction instruments. Consumer focus groups were used to ensure that all the important domains of quality were included, and group members were interviewed to ensure that all items on the instrument were understandable. Results of a pilot test conducted with 160 consumers, 82 enrolled in Medicaid plans and 78 in commercial plans, suggested that the survey was able to distinguish between the two groups in terms of evaluations of their care and insurance plans. Future efforts will focus on further testing of larger, more diverse samples and on developing scoring and reporting formats for the survey that will be useful to consumers and purchasers in choosing behavioral health services and plans.

This article has been cited by other articles:

				Zhiwei Zhang, D. R. Gerstein, and P. D. Friedmann Patient Satisfaction and Sustained Outcomes of Drug Abuse Treatment J Health Psychol, April 1, 2008; 13(3): 388 - 400. [Abstract] [PDF]

				H. S. Leff, D. A. Wieman, B. H. McFarland, J. P. Morrissey, A. Rothbard, D. L. Shern, A. M. Wylie, R. A. Boothroyd, T. S. Stroup, and I. E. Allen Assessment of Medicaid Managed Behavioral Health Care for Persons With Serious Mental Illness Psychiatr Serv, October 1, 2005; 56(10): 1245 - 1253. [Abstract] [Full Text] [PDF]

				N. C. Ware, T. Tugenberg, and B. Dickey Practitioner Relationships and Quality of Care for Low-Income Persons With Serious Mental Illness Psychiatr Serv, May 1, 2004; 55(5): 555 - 559. [Abstract] [Full Text] [PDF]

				B. Dickey, S.-L. T. Normand, R. C. Hermann, S. V. Eisen, D. E. Cortes, P. D. Cleary, and N. Ware Guideline Recommendations for Treatment of Schizophrenia: The Impact of Managed Care Arch Gen Psychiatry, April 1, 2003; 60(4): 340 - 348. [Abstract] [Full Text] [PDF]

				M. J. Carlson and R. M. Gabriel Patient Satisfaction, Use of Services, and One-Year Outcomes in Publicly Funded Substance Abuse Treatment Psychiatr Serv, September 1, 2001; 52(9): 1230 - 1236. [Abstract] [Full Text] [PDF]

				A. M. Zaslavsky, L. Zaborski, and P. D. Cleary Does the Effect of Respondent Characteristics on Consumer Assessments Vary across Health Plans? Med Care Res Rev, September 1, 2000; 57(3): 379 - 394. [Abstract] [PDF]

				S. V. Eisen, B. Dickey, and L. I. Sederer A Self-Report Symptom and Problem Rating Scale to Increase Inpatients' Involvement in Treatment Psychiatr Serv, March 1, 2000; 51(3): 349 - 353. [Abstract] [Full Text] [PDF]

Get information about faster international access.

Privacy Policy

Copyright © 1999 American Psychiatric Association. All rights reserved.

Home | Search | Current Issue | Past Issues | Subscribe | All APPI Journals | Help | Contact Us